It’s clear that poor customer service is bad for business, but the financial implications might surprise you.  

A 2024 study revealed that globally, businesses lose approximately $3.7 trillion in sales each year due to negative customer experiences. Customer satisfaction has reached its lowest since 2010, highlighting an urgent need for improvement. 

When businesses search for a KYC/AML platform, they often face a common set of frustrations a number of pain points that are often reflected in online reviews, user feedback, and industry discussions.

Compliance as a process is a topic often in the shadow of major news. However, identity checks are a critical part of doing business securely and reducing risk.